Return and Refund Policy
Products purchased from NutriRestore are eligible for return and refund within the first 30 days of your date of purchase. To be eligible for a refund, your item must unopened, and safety sealed. It must also be in the original packaging.
To process a return we require authorization, please contact email@example.com with your order details before sending any return. If you send a return without authorization, we will not know of the return and no action will be processed automatically.
If 30 days have gone by since your date of purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require proof of purchase with first and last name and or your order number. All returns must be accompanied by a NutriRestore Return Processing Authorization (RPA) Number.
We are NOT responsible for the cost of return shipping. Shipping costs for the original shipment to you are non-refundable.
If your return shipment package is lost, NutriRestore is not responsible for it. We recommend you record the tracking number of your shipment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 weeks.
To return your product, please contact customer service first at firstname.lastname@example.org to receive a Return Processing Authorization (RPA) Number, then mail your product via USPS to:
7701 York Ave S, Ste 230
Edina, MN 55435
You will be responsible for paying for your own shipping costs for returning your item, unless the refund was due to defects or error on our part. Shipping costs for the original shipment to you are non-refundable.
When you ship the item back to us, make sure to record your tracking number because we cannot issue a refund until we receive the returned product. We are not responsible for lost packages.
Late or Missing Refunds
Any refunds will be credited to the original credit card used at the time of purchase.
Eligible refunds will be processed within 1-2 weeks of our receipt of the product.
Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
If you haven’t received a refund at that time, first check your credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you wish to exchange a product, you will need to return the unopened product for a refund and place a new order for the product you would like in exchange.
Customers are required to pay shipping costs to ship the original item back to us. Once we receive the original item, you may exchange the product for another one of equal or lesser value. You will be required to pay the difference if the price of the product you request is more than the price of the originally purchased product. You will also be required to pay for shipping and handling of the new item to you.
Damaged or Incorrect Items
If you received the wrong product, we will ship the correct item to you at no additional cost to you.
If an item arrived damaged or defective, we will replace it at no additional cost to you. We may require a photograph of the damaged product.
Steps to Initiate A Refund or Exchange
Please contact us at firstname.lastname@example.org and provide your order number. Once you receive a Return Processing Authorization (RPA) Number, ship your package to:
7701 York Ave S, Ste 230
Edina, MN 55435
Please include your name and the Return Processing Authorization (RPA) Number in the box.
When you ship the item back to us, make sure to record your tracking number because we cannot issue a refund until we receive the returned merchandise. We are not responsible for lost packages.